Urika Tiwari is a Customer Success Associate focused on building positive and helpful relationships with clients. She serves as a key point of contact, supporting customers with their questions, guiding them through services, and ensuring they have a smooth experience.

In her role, she also assists in coordinating follow-ups on market receivables and helps maintain accurate records of client interactions using CRM tools. She works closely with the internal team to support timely communication and account updates. Her role includes listening to customer feedback and sharing insights that can help improve services.

Urika identifies opportunities to provide additional support or solutions based on client needs and works closely with senior team members to present them effectively. Her consistent communication and attention to detail contribute to strong customer satisfaction and long-term relationships.